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Initial Disclosure

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Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA requires us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Yorkshire Fleet Management Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About Yorkshire Fleet Management

Yorkshire Fleet Management Limited is authorised and regulated by the Financial Conduct Authority. We provide motor vehicle finance brokerage services to customers via a third-party finance partner on a lease agreement.

  • Registered Address:
    Medina House, No 2 Station Avenue, Bridlington, YO16 4LZ
  • Trading Address:
    Wold House Stables, Widger Mews, Langton Road, Norton, Malton, North Yorkshire, YO17 9QG
  • Financial Conduct Authority Firm Reference Number: 649902

You can verify our status on the Financial Services Register by visiting the FCA’s website or by contacting the FCA contact centre on 0845 606 9966.

The Services We Provide

We will provide you with either:

  • Comparable details of firms most appropriate to your lending or purchase requirements; or
  • General information relating to finance products.

In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The Products We Use

As a Financial Conduct Authority-regulated credit broker, we may introduce you to a range of finance providers who may be able to:

  • Help you finance your vehicle.
  • Provide other products/services, such as vehicle maintenance and servicing packages.

We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.

We may receive a fee for introducing you to one of our many lenders who assists with your agreement.

The Charge for Our Services

We charge a processing fee of £245 + VAT for our services. This processing fee represents the costs incurred by Yorkshire Fleet Management Limited for processing the lease agreement. This fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by you instructing us to place an order on your behalf.

We may also receive a commission, which is variable depending on the funder, and may impact the amount payable by the customer.

The Regulator

Yorkshire Fleet Management Limited is authorised and regulated by the Financial Conduct Authority.

  • Registered Address:
    Medina House, No 2 Station Avenue, Bridlington, YO16 4LZ
  • Trading Address:
    Wold House Stables, Widger Mews, Langton Road, Norton, Malton, North Yorkshire, YO17 9QG
  • Financial Conduct Authority Firm Reference Number: 649902

You can verify our status on the Financial Services Register by visiting the FCA’s website or by contacting the FCA contact centre on 0845 606 9966.

Dispute Resolution and Complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and wish to register a complaint, please contact us:

  • In Writing:
    Customer Complaints, Yorkshire Fleet Management Limited,
    Wold House Stables, Widger Mews, Langton Road, Norton, Malton, North Yorkshire, YO17 9QG
  • By Phone: 01653 693834
  • By Email: info@yorkshirefleet.co.uk

To help us resolve your problem, you should provide the following information:

  • Your full name and contact information.
  • Full details of your complaint.
  • Your lease agreement details.
  • Details of what you would like us to do to put things right.
  • Photocopies of any relevant paperwork.

We will answer any complaints as quickly as possible but always within four weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the FSCS if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS website.